"I only recommend people that go over and beyond ... to help their customers. My cousin is the same way, he is an electrician, he is very meticulous about his work and he takes his time and that is the same feeling I got from you, from your reports and by speaking with you about the house. You were honest, you told me how it was without trying to sugar coat it and most of all you were very respectful knowing that I didn't know a lot about what you were saying, but you were patient and tried to explain it in a way I would understand. That's what people need right now, when buying a house, the truth, and not someone just looking to get paid."
Rob